Professional service and preventative maintenance ensure that you can enjoy your WMF coffee machine for a long time, and you will have a reliable investment.
The following reasons describe service and maintenance for permanently ensuring an operational coffee machine:
• Plant fats and oils as well as acids and other chemical elements are contained in the coffee beans and ground coffee. These substances can be deposited in various points in the machine and, over time, can cause problems with the device.
• Depending on the region, many different minerals and salts are contained in the water. Scale may be deposited in the machine and must be removed by the repair service from time to time. As some of the minerals are needed for a good coffee flavour, we cannot fully descale the water. Therefore, these elements naturally make their way into the coffee machine and then must be removed.
• Among other things, there are some solenoid valves in the coffee machine through which either water or coffee flows. The abovementioned elements from water and ground coffee in particular, but also the thousands of operations, lead to "natural" wear on these parts, which are assessed and, if needed, repaired by a qualified service technician. In addition, safety devices are tested in the boiler and boiler area and are replaced if necessary. Parts that are recognised as being worn are replaced.
We encourage you to contact your responsible service organisation to learn more about the necessary service and maintenance services.